FAQ

Is there free shipping?

Free shipping in Europe and USA for orders over 150..

Free shipping on all orders in Greece.

You can also calculate your shipping charges before check-out once you have added an item in your shopping cart.


How can I pay?

We accept payments through Paypal and all major credit and debit cards (processed through Moneybookers). In Greece we also offer free "cash on delivery" service.


Where can I find your products?

Click here for a list of our stockists.


What is your return/refund policy?

Click here to find our return/refund policy.


How do I solve a problem or make a complaint?

Please click here to go to our contact page and accordingly fill in the form.


I want to make a collaboration inquiry (commercial or media).

Click here to go to our contact page and accordingly fill in the form.


I want an item that seems to be out of stock.

All sold out items have a field in the product page where you can fill in your email and be notified when they are back in stock.


Can I purchase tax free?

At present, you can not.


Can I pay in an other currency than Euro?

While we offer the possibility for you to view prices in Euro, US Dollar and GBP, all orders will be processed in Euros.


Do you use real gemstones?

All gemstones are real. Our jewelry is accompanied by an Angelo di Spirito Rosa authenticity certificate specifying the gemstone used. 


What alloys do you use?

We only use 925° silver and up to 18K gold.


How do I care for my Angelo di Spirito Rosa?

Click here to find tips how to take care for your Angelo di Spirito Rosa jewelry.


I found your brand in a store, how do I know it is real Angelo di Spirito Rosa?

Click here to see how to spot real Angelo di Spirito Rosa jewelry.


can I order by phone?

Yes, if you live in Greece and you use the "cash on delivery" service.


Other

Click here to ask us anything you might need to know.